Terms
- Welko drafts automatic replies to Instagram messages using information each business provides. AI can make mistakes, so businesses stay responsible for the information they give us and for their customer relationships.
- Welko is not medical, legal or financial advice, and isn't for emergencies.
- The service depends on third parties (Instagram, ManyChat, AI and hosting providers) that we don't control.
- Our liability is limited, as explained below. Businesses using Welko also sign or accept a separate service agreement.
1. About these terms
These terms apply to getwelko.com and to messaging @getwelko on Instagram. Businesses that use Welko for their own Instagram account also agree to a service agreement (including pilots), which takes priority over these terms if they conflict. Welko is operated by Mitch Farrell ("Welko", "we", "us"). Contact: hello@getwelko.com.
2. What Welko does, and doesn't do
- Welko uses an AI system to reply to Instagram messages on a business's behalf, based on information the business provides (prices, schedules, policies and so on), and hands conversations to the business's team when appropriate.
- Replies are automated and can be inaccurate, incomplete or out of date, for example if a schedule changes and nobody updates it. Confirm anything important (prices, bookings, policies) with the business directly.
- Welko doesn't book, cancel or charge for anything. Bookings and payments happen on the business's own booking system.
- Welko does not provide medical, health, legal or financial advice, and is not for emergencies. In an emergency, contact local emergency services.
3. Businesses' responsibilities
If your business uses Welko, you agree to:
- Provide accurate information and tell us promptly about changes (classes, prices, policies, closures).
- Review your setup before going live, and monitor handoffs and your Instagram inbox.
- Have the right to share the information you give us, and keep your own privacy policy that tells customers you use automated messaging and service providers.
- Follow Instagram's, Meta's and ManyChat's terms, and applicable laws, including marketing, consumer protection and privacy laws.
- Not use Welko to mislead people, including by claiming the assistant is a human.
4. Acceptable use
Don't use Welko or @getwelko to send unlawful, abusive or harmful content, try to extract our instructions or data, overload or attack the service, or use it for unrelated purposes. We may limit or block misuse.
5. Third-party services
Welko relies on services we don't control, including Instagram (Meta), ManyChat, AI providers and hosting providers. Their outages, policy changes or account restrictions can affect Welko, and we aren't responsible for them. Your use of those services is governed by their own terms.
6. Pilots and changes
Free pilots and early-access features are provided as they are, may change, and can end at any time with notice. We may update or discontinue parts of the service. Material changes to these terms will be posted here with a new effective date.
7. No warranties
To the extent the law allows, Welko is provided "as is" and "as available", without warranties of any kind, including that replies will be accurate, that the service will be uninterrupted, or that it will produce particular results, such as more bookings.
8. Limitation of liability
To the extent the law allows: (a) Welko isn't liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, bookings or data; and (b) Welko's total liability for any claim relating to the website or service is limited to the greater of the amount the business paid Welko in the three months before the claim, or $100. Some places don't allow these limits, so they may not fully apply to you.
9. Indemnity
Businesses using Welko agree to cover claims, costs and losses arising from the information they provide, their instructions to us, their dealings with their own customers, or their breach of these terms or the law.
10. Ending use
Businesses can stop using Welko at any time under their service agreement. We may suspend or end service for misuse or non-payment. Data deletion after cancellation is described in our Privacy Policy.
11. Governing law
These terms are governed by the laws of the State of New Jersey, USA, without regard to conflict-of-law rules. Disputes will be handled in the state courts located in Monmouth County, New Jersey, or the federal courts for the District of New Jersey, unless the law requires otherwise.
12. Contact
Welko · hello@getwelko.com